It’s Not Delivery, It’s Iggy Azalea

Iggy Azalea had a gripe to handle before heading to this year's Grammy Awards, and she took to social media to settle the score. After an issue with a Papa Johns Pizza employee who, according to Azalea, distributed her personal phone number to family members, Azalea tweeted at Papa Johns searching for answers. . @PapaJohns … Continue reading It’s Not Delivery, It’s Iggy Azalea

The Ethics of PR and Social Media

The discussion of ethics never fails to emerge in one of my courses at least once a semester. This semester, it was brought up in my Social Media course, which is a special topics class within the public relations track here at Temple University. This course is designed to provide an understanding of social networks … Continue reading The Ethics of PR and Social Media

Who “Owns” Social Media?

Understanding which umbrella social media falls under in an organization is often debated between marketing, PR and customer service teams. There are companies with excellent customer service social media accounts, such as Comcast and Verizon, and there are even more companies with great social media accounts run by marketing and PR teams. So, what is … Continue reading Who “Owns” Social Media?