United Airlines PR crisis: What went wrong and how to rebuild a positive image

Have you ever been pumped up to go on vacation, only to get to the airport gate and be told your flight is overbooked? Well surprisingly, it happens all too often. Airlines typically overbook flights frequently due to the assumption that not all passengers who booked a flight will actually show up. The question then … Continue reading United Airlines PR crisis: What went wrong and how to rebuild a positive image