Tiffany & Co., #1 in Customer Service

So, I have been meaning to buy jewelry cleaner lately, because well- my jewelry is getting obnoxiously dirty. I got out of work early today (yay, Friday!) so I decided to walk around the corner to Tiffany & Co. I walked upstairs to the luxurious customer service center. With two other people in front of me, I sat in their very comfortable chairs for no more than 10-15 minutes.

When it was my turn I asked for their silver cleaner, and the attendant picked up the “Tiffany’s blue” box and placed it in a “Tiffany’s blue” bag. As I got out my credit card to pay, she says “No, I would like to give this to you for waiting so patiently.” After I promised her it was not a long wait she insisted I take the jewelry cleaner at no charge.

Although the jewelry cleaner was not expensive, and would not come close to denting their very lucrative business, I walked out with a good feeling. My entire trip home all I could think about was how nice the woman was and how I will never buy jewelry anywhere else because of their excellent customer service. Even though I did not show any agitation while waiting, Tiffany & Co. knows how to treat their customers, and it is why they are such a reputable company.

Customer service is a company’s most effective tool, and Tiffany & Co. sure knows how to use it.
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One thought on “Tiffany & Co., #1 in Customer Service

  1. Anonymous

    i just had a run in with the tiffany repairs department. i purchased a beautiful pair of earrings and the backings weren’t correct. the lady on the phone kept saying… “you should just go to a store.” it was as if i was dealing with walmart (actually i think even walmart would have provided better customer service.)i’ve loved tiffany’s because of their amazing customer service… unfortunately it didn’t make it’s way over to the repairs department. incredibly dissapointed.

    Reply

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